Below are some troubleshooting suggestions. If the issue continues please email [email protected], please note the type of computer or device, which web browser you are using and a screenshot of the issue.
Do you have another email address?
Could you be signed into the website using an email not yet associated with the subscription?
Sign out and back in
Can you see if signing out of the website through the My Account link at the top right comer of the page and then signing back in resolves the issue?
Is your account renewed?
Has the subscription recently renewed? You can check the status of the account on the My Account site.
Security settings, Private or Incognito Mode
Are you using any private mode, security software, network protections or browser extensions that could interfering with website? If you are, can you try adding pressherald.com to the trusted website list or disabling them to see if they are the cause.
